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Orders Masin Marketing will contact you after you have placed your order to ensure that you will receive the goods you have requested. You can choose to submit an order/inquiry if you want to have a quote on a product rather than a transaction. Dispatch We dispatch goods after we have processed the payment. If the item is not in stock, there may be a delay of up to two weeks which we will inform you of. In this case we will only process the payment when we dispatch the goods. Returns For defective or unsatisfactory goods supplied by us incorrectly, on receipt of the returned goods, we will make a full exchange for the product. Warranty While Masin Marketing makes every endeavour to ensure that its products meet the highest standards as to quality, fitness and compliance with description, and every care is taken over selection of animal hides, no responsibility is accepted for wear and no warranty is given relating to natural product variation, variations from photograph description to physical product, and the effects of any subsequent manufacturing processes. Because most of our items are made from natural products, there may be some irregularities and variations in colour and texture. These traits are characteristic of fine leather and skin and add to the beauty and character of our products. Masin Marketing | |||