Why does my leather hide contain holes and other defects?
Leather in itself is a piece of art manufactured by Mother Nature. It is one
of the materials that have served mankind well since our beginnings. Until today, leather
is being highly regarded as a symbol of undoubted quality and function.

However, as this is a 100% natural product, it cannot be 100% perfect. Holes and
other defects like insect bites and scars are inherent in the skin of the animal
while they were alive. Holes normally come about at the shoulder area of the hide as many
breeds of cows have a hump on their back. As cows thrive in tropical areas, insects bites cannot be avoided.
Other scars can also occur as a result of fights or scratches from the wire fences.

Why does the colour differ by a few shades even though I ordered the same code of leather?

As iterated above, leather is a natural product and thus, batch to batch or even hide to hide,
the qualities will differ by a bit. Thus, the ability of the hide to absorb the dye will also differ,
thus resulting in slightly different hues in the colour. Whilst every effort has been made to ensure
that the colours are similar, sometimes, very slight differences in colour cannot be avoided.

However, it is exactly this property of leather which has made it such a popular finishing for
many branded products. As the leather ages, the colour will mature and bring out the
character of the leather which synthetic leather cannot replicate.

How accurate are the tracking results?
They are accurate up to the hour.

How is the tracking done?
We have our internal systems whereby our suppliers and our delivery personnel will report
the status quo by the hour whenever there are any changes. This changes will then be reflected
through our online database to give you the resolution you need in planning
your inventory and delivery schedule.

How will the tracking aid me?
As you can track your order online and see the estimated time of arrival (ETA), you can then
keep your promised to your clients as you will be able to know when your shipment of
leather will arrive.

It will also allow you to practice the trusted Just-In-Time (JIT) system made famous by Toyota.
Never order more than you need. Never overstock your warehouse. Make everything arrive
just in time for delivery and save your resources and free up your cashflow.

What is the average lead time of orders?
For common orders like black full grain leather, we usually have them in stock at our Singapore
warehouse. If that is so, we can have it delivered same day or on the next working day. We work
on Saturdays too. Speed of delivery is one of our main strengths.

For other orders like exotic leathers, it will usually take 2-3 weeks for the shipment to be dispatched to you.

Customizing of leather will usually require one month or longer to finalize before taking order.

Why exotic leathers?
To fulfill our promise as the leading leather specialist, we want to provide our customers with as
many types of leather as possible. Now, you will have many options to choose from to surprise
your customer or differentiate from your competition.

Designers now have more materials to choose from and to surprise your clients with new designs
and new finishing. It allows you to differentiate from your competitors still using the old, boring styles
and materials like PVC leather which are cheap imitations of authentic leather.

It will also allow you to charge a premium price for your rare products. Who else in your market
can boost of being having exotic leather in their catalogue of materials for customers to choose from?

I cannot find the colour or type of leather I wish to purchase. What should I do?
Fear not. We are here to provide our unequivocal attention to your needs. If you cannot find
the colour or type of leather that you want, contact us.

We promise that we will have a solution for you.

What is the minimum order quantity for customizing leather?
Realistically speaking, it is not cost-effective to customize leather for a small quantity as the costs
will be very high.

For example, to customize a colour, tanners will need to obtain the correct dye and process the
leather in a separate drum. Thus, a reasonable amount would be around 5000sq ft for customizing
colours or type of leather.

Do not be daunted by the MOQ. Custom-making leather will set you apart from the crowd!

How reliable is the online ordering system?
Fool-proof.

What is the average size of a cow hide?
An average size would be around 45 sq ft with large hides reaching up to 60sq ft and above.

What is the average size of a buffalo hide?
An average size would be around 30 sq ft.

By our experience, the best way to tell the quality of a leather is by the most obvious and primitive
way. The price. Do not be fooled by cheap leather from other sources. Cheap Leather usually means
that many steps in the production process was skipped, resulting in a lower quality product.

How do I verify the quality of the leather?
ALWAYS ask for the lab report of the leather. It will squirrel out the pretenders to offering premium
quality leather

How to read a laboratory report?
Please refer to:

What is the difference between cow and buffalo leather?
Cow Leather is generally more expensive as they are considered to be better quality. Moreover, cow
hides are usually larger and more useful when it comes to upholstery of furniture.

What is the difference between furniture leather and automotive leather?
Automotive Leather is usually charged at a premium due to their superior qualities. They are thicker
and thus more resistant to stretching, abrasion and other processes that will wear out normal furniture leather.

They are also more resistant to colour fading. As leather in automotives is usually exposed to sun, colour will
tend to fade faster. Thus, automotive leather is manufactured exactly to curb this tendency.

Why use automotive leather instead of furniture leather?
Automotive leather has superior characteristics as compared to furniture leather. They are most suited
by use in areas where there is high frequency of usage and when the furniture is directly exposed to the sun.

It will give your furniture a longer lifespan as it is more resistant to the elements.

What do I do with the leftover scrap leather after upholstery?
Do not throw your leather scrap away!

With the recent trend towards environmentalism, our company has responded to the call. Drop us a
message or give us a call and we will pick up the scrap leather from your premises FOC and even
pay you for the scrap leather by the weight.

Too good to be true? Join us in becoming a green company today!

About our scrap leather
Our scrap leather is split into 3 types: under one palm, one palm and above and four palms and above.

These are cutoffs from car seats upholstery and are quality leather.